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Email Messaging Gateway discontinuance
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What to know
The Email Messaging Gateway service was discontinued on June 17, 2025.
This service allowed users to employ email to send a text message to a subscriber's device and also allows a subscriber to send a text message to an email address.
We recommend switching to FirstNet Messaging or another enterprise-grade platform as soon as possible. FirstNet primary customers will get FirstNet Messaging for free. For extended primary customers, AT&T is offering FirstNet Messaging Lite, an email-to-text-only version of FirstNet Messaging at a reduced rate of $0.10 per license, per month. FirstNet agencies can also use Application-to-Person messaging (A2P) alternatives like 10DLC, short codes or toll-free text-enabled options.
Thank you for being a valued FirstNet customer.
Frequently asked questions
What FirstNet alternatives exist to replace the EMG for sending messages?
FirstNet Messaging is a highly secure group notification and messaging solution that works efficiently with most agency notification applications (CAD) for enhanced wireless notification and response. The messaging platform works using either the mobile app and web portal, or using SMTP, SNPP or WCTP. FirstNet Messaging is free for all primary agencies and is $3 per month, per license for all extended primary agencies.
FirstNet Messaging Lite is an SMTP, email-to-text-only option that comes with unlimited messaging. This offering is for extended primary FirstNet lines only and requires every recipient to be provisioned with a license in order to receive the message. FirstNet Messaging Lite is $0.10 per month, per license.
What third-party alternatives exist to replace the EMG for sending messages?
For FirstNet senders who send messages to non-employee recipients, the third-party, Application-to-Person (A2P) alternatives include 10DLC, short codes or text-enabled toll-free numbers. AT&T does not make any specific recommendations, as each A2P alternative, and the companies that can assist, offers advantages based on your specific business needs.
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