Response Operations Group

FirstNet®, Built with AT&T, provides the backup you need to stay connected. Coordinate your public safety response during large events and quickly restore access to the voice and data you need in an emergency. Meet the FirstNet Response Operations Group (ROG).

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FirstNet team at large event

FirstNet: Supporting public safety

FirstNet® is the nationwide, communications platform built with and for America’s first responders and public safety community. Learn more

 

What is the Response Operations Group?

FirstNet Response Operations Group (ROG)

With FirstNet, you have access to the Response Operations Group (ROG) — a dedicated team of former first responders always ready to support you. ROG assists in deploying more than 150 dedicated deployable assets – including Satellite Cells on Light Trucks and Satellite Cells on Wheels. These are mobile cell sites that link to FirstNet via satellite. They don’t rely on commercial power availability. And they provide first responders with connectivity capabilities much like a cell tower.

It doesn’t stop there though. During emergent, urgent or planned events or incidents, ROG helps you:

  •  Restore a fiber cut quickly
  •  Place backup generation at macro sites
  •  Improve in-building coverage
  •  Provision devices quickly
  •  Cover up to 100 square miles of area with FirstNet One, our connected blimp
  •  And much more
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6 ROG benefits

  • Expanded coverage when disaster strikes

    100+ Cell on Wheels (COWs) and heavy-duty Satellite Cell on Light Trucks (SatCOLTs) can keep you connected while you support first responders and restore power grids/water supplies.
  • Connected where it counts

    The Response Operations Group is directly linked to State Emergency Operations Centers (EOCs) across the country and embeds within EOCs during disasters, serving as a public safety asset within the appropriate emergency support functions. 
  • 975+ asset support requests

    In 2021, public safety made more than 975 asset support requests. And in 2020, public safety made 750+ asset support requests to support planned and emergency events, covering everything from drive-thru COVID-19 testing sites, hurricanes and wildfires.
  • Unique in the industry

    We give public safety agencies a level of support during emergencies and planned events that’s far beyond anything you’ve ever seen. Our focus is on serving as public safety’s true network partner to help first responders stay connected and operate faster, safer and more effectively when every second counts.
  • ROG the Dog

    This fleet of more than 30 trained Labradoodles specialize in animal- assisted therapy for first responders. Agencies on FirstNet can request a therapy dog in the same way they request a network asset. The dogs are available at no additional charge. 

Public safety agencies subscribing to FirstNet have access to a dedicated, nationwide fleet of:

  • 150+ deployable network assets

    Public safety agencies have access to a nationwide, dedicated fleet of over 150+ land-based and airborne portable cell sites.
  • Communications Vehicles (CVs)​

    In addition to providing connectivity via LTE and/or Wi-Fi, CVs provide an air-conditioned command space for 2 first responder communications personnel with multiple monitors, charging stations, a large exterior screen and speakers for briefings and so much more. ​
  • Aerostat

    A first-of-its-kind public safety communications solution – is designed to help keep responders connected during large-scale, catastrophic events.​

All at no additional charge. Public safety agencies on FirstNet can request the equipment for added support during disasters. The deployable network assets are designed to keep FirstNet subscribers connected to the information they need, no matter where their mission takes them – allowing first responders to make rescues, communicate and coordinate their emergency response, or aid in recovery, even in the hardest hit areas or most remote parts of the country.

How to request ROG assistance

  • Request via consultant

    Contact your FirstNet solution consultant
  • Request via online

    Request on FirstNet Central
  • Request via phone

    Call FirstNet care: 1-800-574-7000

ROG the Dog, the FirstNet therapy dog

Animal-assisted therapy for first responders:

  • Has a positive impact on mental and physical health
  • Improves coping and recovery from critical events
  • Enhances morale in departments
  • Decreases emotional distress and anxiety
  • Reduces the negative impacts from Post-Traumatic Stress (PTS)
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FirstNet deployable

When disaster strikes FirstNet is there to help

FirstNet, Built with AT&T is expanding public safety’s dedicated fleet of deployables. These new vehicles will help first responders stay mission-ready and better protect their communities.

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Does your commercial carrier understand your needs during large planned events?

We understand your planned event needs

FirstNet was ready for the Final Four at the Alamodome to help provide additional coverage and communications technology for San Antonio agencies. 

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