Close

Transcript

[Music playing throughout video]

Text on screen: The Albuquerque International Balloon Fiesta is held every October in New Mexico’s most populous city.  The nine day event has over 500 balloons & attracts hundreds of thousands of people. At the 2017 event, first responders had priority access over AT&T’s LTE broadband network. This dedicated public safety network boosted coverage, connectivity, and capacity for first responders working the event.

Text on screen: Albuquerque, New Mexico

PETER AMBS, DIRECTOR OF INNOVATION AND TECHNOLOGY DEPT., CIO, CITY OF ALBUQUERQUE

Here we are at the Albuquerque International Balloon Fiesta. We're expecting hundreds of thousands of people will all be descending upon this one small area of real estate within the City of Albuquerque and certainly they all come with their smart devices and they'll be doing Facebook live they'll be taking up their commercial networks will really put a strain on the bandwidth needs of the commercial network for LTE. We need to make sure that our first responders and our law enforcement officials that are here protecting the the public, when they key up they have communication on their devices. We want to be able to have a network that is responsive to our public safety and FirstNet will provide that capability.

ARTHUR J. MARTINEZ, CAPTAIN OF SPECIAL OPERATIONS, CITY OF ALBUQUERQUE FIRE DEPARTMENT

With the civilian phones it gets overwhelmed with the amount of the amount of traffic everybody's sending a picture everybody’s texting everybody's streaming live. It takes up the entire bandwidth and you start getting to us and we start needing it and can't. This little phone here, this little device, was able to get through all of that without having to deal with what's going on the field, so it was invaluable.

ALLEN TENTREAULT, ALBUQUERQUE INTERNATIONAL BALLOON FIESTA, PUBLIC SAFETY OFFICER

The whole process of finding somebody is streamlined now and much faster and it has turned in from minutes into seconds when we can actually get the word out to our first responders. It is the reuniting process for a child and a family or a patient with dementia or something like that with their family is really it's huge it really really makes you feel good when you know you've you've done something good and everything that we've seen with this system has totally helped us streamline that process.

ARTHUR J. MARTINEZ, CAPTAIN OF SPECIAL OPERATIONS, CITY OF ALBUQUERQUE FIRE DEPARTMENT

Clear communication is critical a lot of times we'll use something like this when we have a lost child or a lost parent. But we get a picture of the kid a picture of the parent and you can talk from one to the other and show them this is this your parent yes that's my dad you know it works out great to be able to have that kind of communication and if we were doing this with our regular phones, you may or may not get that picture in time.

DARRYL ACKLEY, CABINET SECRETARY, NEW MEXICO CIO

The things that will differentiate FirstNet, the dedicated spectrum, the public safety grade priority preemption, having a set of devices that are dedicated to Public Safety that are ruggedized, the applications and interoperability that it's going to bring to public safety officials and I think probably very important the support that we're going to have from FirstNet and from the partner to ensure that when public safety folks need devices, they need things set up, they need those deployables, that they'll be there.