Device help: NumberSync instructions for all wearables
Unsync and turn NumberSync® off for Samsung Galaxy Watch6, Watch6 Classic, Watch 7 or Watch Ultra
Learn how to turn NumberSync off and unsync your watch from your smartphone.
DETAILED STEPS
Unsync your watch from your current Android smartphone and reset to factory settings
A factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings, and content that are saved to the device.
To unsync NumberSync service from your Samsung Galaxy Watch and reset the watch to factory settings, follow these steps:
- Open the Galaxy Wearable app on the smartphone.
- Select Watch settings.
- Select General.
- Select Reset.
- Select Remove all mobile plans, then select Next.
- Select option confirming you'll contact service provider to cancel the rate plan, then select Reset.
- Wait for the process to complete before attempting to sync to a new Android smartphone. You will need to contact FirstNet Customer Service at 800-574-7000 to have a new eSIM generated if you plan to use cellular service again.
Note: Deactivating NumberSync service will remove the syncing between the Samsung Galaxy Watch and the smartphone. However, the watch will stay on your plan, and any monthly reoccurring charges will continue. If your watch is on an Agency Paid account, please contact your company’s telecom manager or other authorized order placer to cancel your rate plan. If your watch is on a Subscriber Paid account, please contact FirstNet Customer Service at 800-574-7000.
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