Frequently asked questions

Review the FirstNet eligibility list for first responders and those who support them.  Contact FirstNet customer service for account help.

Log in to FirstNet verification and then follow these steps:

• You will complete a one-time phone number validation. This step will not appear if already complete.
• Review proof of eligibility document options. Only one document from the list is required.
• Documents must meet requirements provided for the specific document type.
• Accepted file formats: BMP, JPG, JPEG, PNG, PDF
• Upload up to 3 documents, if needed.
• Your document(s) will be reviewed and you will receive an update via email/text within 24 hours.

Visit your local AT&T store or sign up online and select the option to port your number from another carrier.

If you have an existing FirstNet account and want to port in a number for an additional device such as a wearable, log in to FirstNet Central and navigate to Manage Services & Billing > Shop.

To connect to the FirstNet network, you need a FirstNet SIM card. If you’re a FirstNet subscriber, you can get a FirstNet SIM card in any of these ways:

• Go to your local AT&T store or an AT&T authorized retailer and pick one up.
• Call FirstNet Customer Service number at 1-800-574-7000.
• Order online when you purchase or upgrade to a FirstNet approved device.

Note: FirstNet SIM cards aren’t available separately online.

For more details, explore our whitepaper, FirstNet benefits and considerations.

Get wireless voice, text and data services at a competitive price. FirstNet plans are a smart investment at a good value for public safety entities. Explore FirstNet rate plans for individuals, agencies, families and international travel.

You can find all available discounts and offers on our website. As a FirstNet customer, you can take advantage of available discounts when you purchase a phone or device. There are additional device and activation offers for individuals and agencies available, as well as offers for your family as part of our FirstNet and Family plan.  ​

The FirstNet and Family plan gives you the best of two networks to keep your worlds connected. First responders and the extended public safety community get the mission-critical wireless network and prioritized connectivity of FirstNet, and families get to save 25%* on the world-class connectivity of AT&T. Plus, it’s all on one bill, with one point-of-purchase and dedicated U.S.-based service and support.

*Available only to verified FirstNet Subscriber Paid User. 25% off eligible lines after credits, starting within 3 bills. Additional fees, taxes, charges and other restrictions apply.

With FirstNet and Family:

• You can mix FirstNet & AT&T services up to 20 lines per account.
• You can be on the same account as other first responders in your household.
• Each FirstNet user on the account is limited to one phone, watch, tablet and hotspot.
• FirstNet voice service counts as a line towards multi-line pricing on eligible plans.

FirstNet is a wireless connectivity solution and is the only 5G network built with and for public safety. FirstNet does not offer internet plans. 

Visit rate plans to learn more about individual, agency and international wireless rate plans for first responders and those who support them.