FirstNet eligibility verification

When you sign up for FirstNet and during reverification, you must provide documentation to AT&T so we can verify your eligibility.

Download the guide for submitting eligibility documents

Eligibility documents

Our commitment is to provide you with the only network built with and for first responders and those who support them.

  • Need to verify new FirstNet service or reverify existing service?

     You can sign in to upload the required documents and complete the process.

  • Have FirstNet service but have changed jobs and are no longer eligible?

    Visit your local AT&T store or chat with FirstNet support to learn how to move your service to an AT&T consumer rate plan.

Note: You have 30 days from the date you receive the first eligibility verification email or text to submit the required documents. FirstNet Account Management will send you email and text reminders every 5 days for 30 days.

If you don’t take action or we cannot otherwise verify your eligibility, your FirstNet service will be hot lined. This will route all outgoing voice calls you make to FirstNet support. A FirstNet agent will then help you reverify your eligibility, move you to an AT&T consumer rate plan, or cancel your FirstNet service.

Impacts to eligibility

What happens if we can’t verify your FirstNet eligibility

If you can’t provide the required documentation or take no action, your FirstNet outgoing calls will be routed to FirstNet support. An agent will help you with eligibility verification questions. If you are no longer eligible, the FirstNet agent will either move you to an AT&T consumer rate plan or cancel your FirstNet service.
SIM updates
If you have an eSIM capable device, it will be moved from a FirstNet SIM to an AT&T eSIM. It will lose access to the FirstNet network.
Plan updates If you choose to move to an AT&T consumer rate plan, your plan will be moved from FirstNet to one of these plans. If you have a:
  • FirstNet Unlimited Smartphone plan, you will move to one of two Legacy Responder plans.
  • FirstNet Tablet plan, you will move to the AT&T Unlimited for Tablet plan.
  • FirstNet Wearable plan, you will move to the AT&T Unlimited for Wearables plan.
  • FirstNet MiFi plan, you will move to the    AT&T Mobile Hotspot and Laptop Connect 15GB plan.
Explore AT&T Wireless plans  See the "Explore your options" section below for your wireless account options as a result of this change.
Price changes

Your bill may change due to different rate plan pricing, and you may have partial month charges on your bill. Learn about partial month charges

See the "Explore your options" section below for your wireless account options as a result of this change.

FirstNet promotions and offers

If you have a service or device promotion that requires a FirstNet rate plan to remain eligible, that promotion will be removed. You’re responsible for paying
your remaining device installment payments in full.

See the "Explore your options" section for wireless account options as a result of this change.

FirstNet and Family discounts

If you have a FirstNet and Family account and you no longer have an eligible FirstNet voice line, your discounts for your AT&T consumer family lines will be removed. If you’re no longer eligible for FirstNet, you may be eligible for our Legacy Responder Offer as a thank you for being a former FirstNet customer.

See the "Explore your options" section for wireless account options as a result of this change.

 

Explore your options:

 
Change your plan

Want to check other AT&T consumer wireless plans? You have the freedom to choose what’s best for you. Sign in to see your current plan, compare it to others, and even change it all in one place.

Compare AT&T Wireless plans

Cancel your service

We hate to see you leave, but we understand you may want to cancel your wireless service. Call us at 800.574.7000 so we can help you review your account and discuss your options.

Have an installment plan on one of your devices?

  • You can pay off the remaining installment plan balance and keep your device
  • OR Call us at 800.574.7000 to return your device and waive any remaining installment balance. You have 90 days following the move from FirstNet to AT&T consumer wireless service to return your device and get your installment balance waived.

FAQ

Frequently asked questions

Documents we use to verify your eligibility vary based on your job title.

Review accepted eligibility documents

You’ll get an email or text confirming you have successfully verified your eligibility.

If your FirstNet service has been:

You can access and manage your AT&T account online at www.att.com or with the myAT&T app.

Don’t have a user ID or password? Learn how to set them up

All FirstNet specific features will be removed including First Priority®. These features are only available to FirstNet customers.

See the Explore your options section above for wireless service options as a result of this change.

If you have a device or service promotion that requires a FirstNet rate plan to remain eligible, that promotion will be removed.

If you haven’t completed eligibility verification and your service has been moved to an AT&T consumer rate plan, you’ll lose any FirstNet specific offers

See the Explore your options section above for wireless service options as a result of this change.

Learn how to set up:

Need more help?

Contact FirstNet customer service