Eligibility documents
Our commitment is to provide you with the only network built with and for first responders and those who support them.
-
Need to verify new FirstNet service or reverify existing service?
You can sign in to upload the required documents and complete the process.
-
Have FirstNet service but have changed jobs and are no longer eligible?
Visit your local AT&T store or chat with FirstNet support to learn how to move your service to an AT&T consumer rate plan.
Note: You have 30 days from the date you receive the first eligibility verification email or text to submit the required documents. FirstNet Account Management will send you email and text reminders every 5 days for 30 days.
If you don’t take action or we cannot otherwise verify your eligibility, your FirstNet service will be hot lined. This will route all outgoing voice calls you make to FirstNet support. A FirstNet agent will then help you reverify your eligibility, move you to an AT&T consumer rate plan, or cancel your FirstNet service.
Impacts to eligibility
What happens if we can’t verify your FirstNet eligibility
If you can’t provide the required documentation or take no action, your FirstNet outgoing calls will be routed to FirstNet support. An agent will help you with eligibility verification questions. If you are no longer eligible, the FirstNet agent will either move you to an AT&T consumer rate plan or cancel your FirstNet service. |
|
|---|---|
| SIM updates |
If you have an eSIM capable device, it will be moved from a FirstNet SIM to an AT&T eSIM. It will lose access to the FirstNet network. |
| Plan updates | If you choose to move to an AT&T consumer rate plan, your plan will be moved from FirstNet to one of these plans. If you have a:
|
| Explore AT&T Wireless plans | See the "Explore your options" section below for your wireless account options as a result of this change. |
| Price changes | Your bill may change due to different rate plan pricing, and you may have partial month charges on your bill. Learn about partial month charges See the "Explore your options" section below for your wireless account options as a result of this change. |
| FirstNet promotions and offers | If you have a service or device promotion that requires a FirstNet rate plan to remain eligible, that promotion will be removed. You’re responsible for paying See the "Explore your options" section for wireless account options as a result of this change. |
| FirstNet and Family discounts | If you have a FirstNet and Family account and you no longer have an eligible FirstNet voice line, your discounts for your AT&T consumer family lines will be removed. If you’re no longer eligible for FirstNet, you may be eligible for our Legacy Responder Offer as a thank you for being a former FirstNet customer. See the "Explore your options" section for wireless account options as a result of this change. |
Explore your options: |
|
| Change your plan | Want to check other AT&T consumer wireless plans? You have the freedom to choose what’s best for you. Sign in to see your current plan, compare it to others, and even change it all in one place. |
| Cancel your service | We hate to see you leave, but we understand you may want to cancel your wireless service. Call us at 800.574.7000 so we can help you review your account and discuss your options. Have an installment plan on one of your devices?
|
FAQ
Frequently asked questions
What documents are required for FirstNet verification?
Documents we use to verify your eligibility vary based on your job title.
How do I know I have been verified or reverified?
You’ll get an email or text confirming you have successfully verified your eligibility.
How can I fix the issue if my FirstNet service has been suspended, canceled, or moved to AT&T?
If your FirstNet service has been:
- Suspended: You can chat with FirstNet support for help.
- Canceled: You can have it restored after you submit the required documentation by chatting with FirstNet support or visiting your local AT&T store.
- Moved to an AT&T consumer rate plan: You can move back to FirstNet after you submit the required documentation by chatting with FirstNet support or visiting your local AT&T store.
How do I download the new ATT eSIM?
Where do I manage my account if my service is moved to an AT&T consumer plan?
You can access and manage your AT&T account online at www.att.com or with the myAT&T app.
Don’t have a user ID or password? Learn how to set them up
What happens to my FirstNet specific features?
All FirstNet specific features will be removed including First Priority®. These features are only available to FirstNet customers.
See the Explore your options section above for wireless service options as a result of this change.
What happens to my FirstNet offers and promotions?
If you have a device or service promotion that requires a FirstNet rate plan to remain eligible, that promotion will be removed.
If you haven’t completed eligibility verification and your service has been moved to an AT&T consumer rate plan, you’ll lose any FirstNet specific offers
See the Explore your options section above for wireless service options as a result of this change.
How do I sign up for AutoPay and paperless billing?
Learn how to set up:
Need more help?
Contact FirstNet customer service
Never miss an update from your network
Subscribe today!
By clicking Submit, you consent to AT&T sending you email about FirstNet services, products and offers at the address you provide, even if you have previously opted out of receiving AT&T marketing emails.
By clicking Submit, you consent to AT&T sending you email about FirstNet services, products and offers at the address you provide, even if you have previously opted out of receiving AT&T marketing emails.