Device help:Ā Activate eSIM

Activate your eSIM for iPhone: New line of service after initial setup is complete

DETAILED STEPS

After receiving Setup notification

1. User must be connected to Wi-Fi

2. Users should remove the physical SIM from SIM slot (Use a paperclip or the SIM tool to pop out the tray and remove the physical SIM)

3. User will receive a notification on the device FirstNetĀ Cellular Plan Ready to be Installed

4. Tap this notification to complete setup

5. Settings will open

6.Ā User will select the cellular plan action item with the red notification next to it

7. User given option to selectĀ ā€œNew Cellular Planā€

8. User will seeĀ Install Cellular PlanĀ screen and selectsĀ Continue

9. When your device setup is complete, lock the screen, and verify your FirstNet Service is active (you should seeĀ ā€œFirstNetā€Ā at the top left of your Lock Screen)

If you still cannot get the eSIM to download after following the steps above, please call FirstNet SupportĀ 800-574-7000.

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