FREQUENTLY ASKED QUESTIONS
Cell Booster Pro (FAQ)
What is a Cell Booster Pro?
AT&T Cell Booster Pro is a device that acts as a miniature cell tower, and enables you to improve the quality of your organization’s indoor wireless service. If you have indoor wireless coverage that’s less than full strength, you can install a Cell Booster Pro device to help boost coverage.
Is a Cell Booster Pro right for my agency?
If your agency is located in an area where AT&T provides cellular service, your indoor signal strength is two bars or less, and you are able to comply with all of the transport requirements outlined in the AT&T Cell Booster Pro User - Technical Requirements Guide, AT&T Cell Booster Pro may be the perfect solution for you. An AT&T Cell Booster Pro is designed for up to 64 simultaneous sessions and provides in-building coverage of up to 15,000 square feet per device, depending on building layout and construction. Up to 3 Cell Booster Pros can be used at a street address, bringing the total space to 45,000 square feet for up to 192 simultaneous sessions. An AT&T Cell Booster Pro may not be used as an RF source for a DAS.
What are the broadband Internet requirements?
The required bandwidth depends on the number of simultaneous users you want support and whether data-intensive applications will be used. The minimum required bandwidth recommended:
Cell Booster (Coming Soon):
- Broadband minimum downlink bandwidth - 5Mbps
- Broadband minimum uplink bandwidth - 1Mbps
1 Cell Booster Pro:
- Broadband minimum downlink bandwidth - 25Mbps
- Broadband minimum uplink bandwidth - 5Mbps
2 Cell Booster Pros:
- Broadband minimum downlink bandwidth - 30Mbps
- Broadband minimum uplink bandwidth - 7Mbps
3 Cell Booster Pros
- Broadband minimum downlink bandwidth - 35Mbps
- Broadband Minimum uplink bandwidth - 9Mbps
Why is a GPS antenna required?
Each AT&T Cell Booster Pro must have the GPS antenna attached so the device can lock location as required to support e911 emergency support teams.
How secure is AT&T Cell Booster Pro?
The AT&T Cell Booster Pro creates a highly secure tunnel over an Internet connection back to the AT&T Core Network. You must comply with all the settings listed in the AT&T Cell Booster User – Technical Guide document for your device to activate and work properly.
How do I activate my AT&T Cell Booster or Cell Booster Pro?
To activate your AT&T Cell BoosterSM:
- Download the AT&T Cell Booster app from your app store or go to firstnet.com/cellboosterpro. Or scan the QR Code on your Cell Booster.
- Follow the steps to register and set up your Cell Booster.
How am I billed for wireless use when I use an AT&T Cell Booster device?
Your wireless usage counts against the data allowance in your monthly wireless plan.
How many calls or data sessions can I have with my AT&T Cell Booster?
AT&T Cell Booster supports up to eight sessions at the same time. AT&T Cell Booster ProSM supports up to 64 sessions.
Should I use my Cell Booster instead of Wi-Fi for data?
No. Whenever you can, use Wi-Fi® for streaming video, downloading files, or surfing the web. It’s the best option for mobile data use. Plus, using Wi-Fi doesn't count against your monthly wireless data allowance. Standard data rates apply when you use 4G LTE data services through your AT&T Cell Booster or AT&T Cell Booster Pro instead of Wi-Fi.
Is my AT&T Cell Booster compatible with tablets?
Yes, tablets will work on AT&T Cell Booster and Cell Booster Pro. Wi-Fi is the best choice for accessing the internet using non-traditional wireless devices, but they’ll also work on your Cell Booster.
How do I troubleshoot issues with my AT&T Cell Booster?
Try these tips:
- Check your device’s status in the mobile app or on the web in Device details.
- Connect the GPS antenna to your Cell Booster and stick the GPS antenna on a window.
- Restart your Cell Booster and make sure the device lights are solid white.
- Disconnect your Cell Booster through the app or web and try online registration again.
Get tips to fix or reset your Cell Booster.
If I move, can I use my Cell Booster in my new location?
Yes, as long as it’s in an area where FirstNet is available.
Check Cell Booster service in your area.
What option should I choose when I set up my Cell Booster Pro?
Make sure you select FirstNet for your agency use to enable Band 14. If you choose AT&T by mistake, you should disconnect and reactivate your Cell Booster Pro, then select FirstNet.
How do I get more help with my Cell Booster?
If you’re having trouble with your AT&T Cell Booster or Cell Booster Pro, call us at 800.574.7000.
See how other responders are using FirstNet
Subscribe to the FirstNet Newsletter today!
By clicking Submit, you consent to AT&T sending you email about FirstNet services at the address you provide, even if you have previously opted out of receiving AT&T marketing emails.
By clicking Submit, you consent to AT&T sending you email about FirstNet services at the address you provide, even if you have previously opted out of receiving AT&T marketing emails.