Learn about changes to some FirstNet unlimited plans

Monthly charges for your “FirstNet Mobile – Responder Unlimited” plans will increase beginning January 15, 2025.


What to know

We’re increasing the monthly rate plan charge for FirstNet unlimited smartphone and data-only plans by $3. This increase will allow us to continue to deliver the great wireless service you expect. You’ll see the price increase starting January 15, 2025.

If your service was activated on or after April 15, 2024, you won’t see this price change until you’ve completed 9 months of service. Until that time, we will apply both the price increase and an offsetting $3/month credit to the line.

 

Explore your options

Keep enjoying your FirstNet Mobile – Responder Unlimited plan     

You don’t have to do anything to stay on your plan. Enjoy your existing plan benefits.

  • First Priority® – which provides prioritization of data and priority access to available network resources. Requires a qualified “FirstNet Mobile – Responder Unlimited” plan and a 4G LTE compatible, FirstNet capable device.
  • Unlimited high-speed data that won’t slow down based on how much you use 
  • 5G access – Limited availability; may not be available in your area. Requires a FirstNet Ready® 5G capable device and FirstNet SIM. See coverage details.
  • AT&T ActiveArmorSM mobile security – Download the free AT&T ActiveArmor mobile security app with a compatible smartphone for more features like spam call blocking, as well as device and data security. You’ll automatically get 24/7 proactive network security.
  • Unlimited talk and text within the United States, Puerto Rico, U.S. Virgin Islands, Pacific Territories, Canada and Mexico
  • Unlimited texting from the U.S. to 200+ countries

Additionally, you’ll continue to receive the benefits of FirstNet and Family.

  • First responders get the mission-critical connectivity of FirstNet, and families save 25% on AT&T lines with a “FirstNet Mobile – Responder Unlimited” smartphone plan line of service.
  • You can be on the same account as other first responders in your household, with up to 20 lines per account.
  • Each FirstNet user on the account is limited to one phone, watch, tablet and hotspot.
  • FirstNet voice service counts as a line toward multi-line pricing on eligible plans.

 

Change your service

We understand you may want to change your wireless service. Give us a call at 800.574.7000 so we can help you review your account and discuss your options.

 

Have an installment plan on one of your devices?

If you choose to cancel, you can:

  • Pay off the remaining installment plan balance and keep your device.
  • Call us at 800.574.7000 to return your device and waive any remaining installment balance. You have until March 31, 2025.

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Frequently asked questions

These connected devices on impacted rate plans will have a $3 price increase:

  • Mobile hotspot devices
  • Laptops
  • LaptopConnect/Aircards
  • Netbooks
  • Tablets

Your Customer Service Summary will be updated within 3 bill cycles. You can view the updated Customer Service Summary at FirstNet Central.