Frequently asked questions

Enrollment requires a death certificate and a signed attestation that the public safety officer fell in the line of duty.

1. Complete the Honoring Our Heroes application. 

2. Send the completed application form and a copy of your loved one’s death certificate to honoringourheroes@att.com.

3. The Honoring Our Heroes team will review your documentation. You will be notified of your approval status within five business days, or contacted if any additional information is required to verify eligibility.

No, there is no enrollment deadline. The fallen first responder must have been an active FirstNet Subscriber Paid customer at the time of death, and the line selected to receive the discount must have been active on the account at that time.

Eligible roles include:

• Law enforcement officers

• Firefighters

• Members of rescue squads and ambulance crews, including paramedics and EMTs

• 9-1-1 telecommunicators

• Chaplains in a public agency

• FEMA and state, local or tribal emergency management personnel 
  

Eligibility for Honoring Our Heroes was developed based on guidelines established by Congress for the Public Safety Officers’ Benefits (PSOB) program.

Yes, the Honoring Our Heroes program can be applied to one line of service that was active on the eligible public safety officer’s FirstNet and Family account at the time of their death.

Eligible AT&T Unlimited Your Way plans include:  

• AT&T Unlimited Starter

• Unlimited Starter SL

• Unlimited Extra

• Unlimited Extra EL

• Unlimited Premium

• Unlimited Premium PL

• Unlimited Value 2.0

• Unlimited Extra 2.0

• Unlimited Premium 2.0

• Unlimited Elite 2.0

• Unlimited Elite 

Eligible FirstNet and Family plans include:  

• FirstNet Unlimited

• FirstNet Unlimited Extra

• FirstNet Value 2.0

• Extra 2.0

• Premium 2.0

• Elite 2.0

No. Once selected, this program is permanently tied to the selected line and cannot be moved.

You may change to any currently available, eligible rate plan at any time.

The discount applies only to the selected phone line’s base monthly service charge. Other charges such as device installments, optional features, roaming charges and taxes/fees remain the customer’s responsibility.