FirstNet: Supporting public safety
FirstNet® is the nationwide, communications platform built with and for America’s first responders and public safety community. Learn more
What is the Response Operations Group?
With FirstNet, you have access to the Response Operations Group (ROG) — a dedicated team of former first responders always ready to support you. ROG assists in deploying more than 150 dedicated deployable assets – including Satellite Cells on Light Trucks and Satellite Cells on Wheels. These are mobile cell sites that link to FirstNet via satellite. They don’t rely on commercial power availability. And they provide first responders with connectivity capabilities much like a cell tower.
It doesn’t stop there though. During emergent, urgent or planned events or incidents, ROG helps you:
- Restore a fiber cut quickly
- Place backup generation at macro sites
- Improve in-building coverage
- Provision devices quickly
- And much more
5 ROG benefits
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Expanded coverage when disaster strikes
100+ Cell on Wheels (COWs) and heavy-duty Satellite Cell on Light Trucks (SatCOLTs) can keep you connected while you support first responders and restore power grids/water supplies. -
Connected where it counts
The Response Operations Group is directly linked to State Emergency Operations Centers (EOCs) across the country and embeds within EOCs during disasters, serving as a public safety asset within the appropriate emergency support functions. -
1.2K+ solutions triaged and deployed
In 2022, FirstNet triaged and deployed more than 1.2K solutions, up from 975+ in 2021 and 750+ in 2020. These solutions support planned and emergency events, covering everything from large outdoor events, hurricanes, and wildfires. -
Unique in the industry
We give public safety agencies a level of support during emergencies and planned events that’s far beyond anything you’ve ever seen. Our focus is on serving as public safety’s true network partner to help first responders stay connected and operate faster, safer and more effectively when every second counts. -
ROG the Dog
This fleet of more than 30 trained Labradoodles specialize in animal- assisted therapy for first responders. Agencies on FirstNet can request a therapy dog in the same way they request a network asset. The dogs are available at no additional charge.
Public safety agencies subscribing to FirstNet have access to a dedicated, nationwide fleet of:
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150+ deployable network assets
Public safety agencies have access to a nationwide, dedicated fleet of over 150+ land-based and airborne portable cell sites. They don't rely on commercial power and connect to FirstNet via satellite. These include: -
Communications Vehicles (CVs)
In addition to providing connectivity via LTE and/or Wi-Fi, CVs provide an air-conditioned command space for 2 first responder personnel, multiple monitors, charging stations, a large exterior screen and speakers for briefings and so much more. -
Flying COWs
The 3 Flying COWs™ are able to reach heights of up to 400 feet, making them ideal for situations like wildfires and mountain rescue missions where the terrain may have previously made it difficult to maintain connectivity.
All at no additional charge. Public safety agencies on FirstNet can request the equipment for added support during disasters. The deployable network assets are designed to keep FirstNet subscribers connected to the information they need, no matter where their mission takes them – allowing first responders to make rescues, communicate and coordinate their emergency response, or aid in recovery, even in the hardest hit areas or most remote parts of the country.
How to request ROG assistance
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Request via consultant
Contact your FirstNet solution consultant -
Request via online
Request on FirstNet Central -
Request via phone
Call FirstNet care 1-800-574-7000
Say “Deployable” when prompted.
Our team is your team
Learn how the FirstNet Response Operations Group has you covered with the people, the tools and the network you need to stay connected.
Learn how FirstNet showed up with Global Medical Response (GMR)
GMR uses FN connectivity in a variety of ways. And when disaster hit and the chips were down, FirstNet was there.
We understand your planned event needs
All at no additional charge. Public safety agencies on FirstNet can request the equipment for added support during disasters. The deployable network assets are designed to keep FirstNet subscribers connected to the information they need, no matter where their mission takes them – allowing first responders to make rescues, communicate and coordinate their emergency response, or aid in recovery, even in the hardest hit areas or most remote parts of the country.
ROG the Dog, the FirstNet therapy dog
Animal-assisted therapy for first responders:
- Has a positive impact on mental and physical health
- Improves coping and recovery from critical events
- Enhances morale in departments
- Decreases emotional distress and anxiety
- Reduces the negative impacts from Post-Traumatic Stress (PTS)
Bridging the network, the tools, and the people
Agencies on FirstNet that need enhanced communications for an emergency or a planned event can get help with a single phone call. See how the Response Operations Group – a team led by former first responders – supports public safety and sets FirstNet apart from commercial networks.
FirstNet in action
Tools you need to get the job done
Selecting the right tools, at the right time. Whether you're interested in FirstNet for yourself or for your organization, we'll develop a solution that meets your unique needs.
Learn more about special offers for individuals or for your organization.
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